Frequently Asked Questions

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Help!  All of my images have disappeared!

If you log in one morning and all of your images have suddenly disappeared from your listings it’s probably because they were too large.

We’re adamant about image sizes. Your product listing images must be exactly 500 x 500 pixels.  Images larger than or smaller than 500 x 500 pixels will be deleted without warning.

You may NOT upload images directly from your digital device, they’ll be way too big for our website.

The Happy Couponer Marketplace is extremely image-heavy.  This large number of images creates a load on the site every time a visitor loads a new page, and each image causes the site to load just a tiny bit slower for our visitors.  Larger images cause an even larger load which results in even slower load times.

And slower load times means lost sales!  Online shoppers don’t want to wait more than a couple of seconds for a website to load.  If it takes too long they just go elsewhere.

 

Help!  Orders are disappearing from my Orders Report!

You shipped all those orders yesterday and now they’ve disappeared from your Orders Report.  What happened?  Is there a problem with the website?  And more important – Will you still get paid for those orders?!?!

Don’t Panic!  Yes, you’ll still be paid and no, there’s nothing wrong with the site.

Only orders for listings that are published will appear on your orders report.  If your listing goes into DRAFT or is deleted from the site, that item no longer shows on your Orders Report.

BUT – you still need to ship the order AND you still get paid for it.

Every day we browse the site for coupons that are going to expire 3 -5 days out and we put those listings into Out of Stock status so they’re no longer visible to the customer.

This one act alone tremendously decreases refund requests from those customers who don’t take time to read the expiration date on the coupon listing.  They’re in a hurry to get that hot coupon and don’t bother to read all the information before they place their order.  They also think the US Postal Service can work miracles!

Listings that are in Out of Stock status will still appear on your Orders Report.

However, sometimes, for various reasons, we might put a listing into Draft instead of Out of Stock.  It doesn’t happen often but sometimes you’ll have an order disappear from your report because we put the listing into DRAFT right after a customer places a last-minute order.

What can you do?

If you need that order to come back to your Orders Report, simply edit that listing and click ‘Publish’.  Don’t forget – that listing is now visible to customers so you’ll want to take it back to DRAFT or TRASH again as soon as possible so it can’t be ordered.

You can also get that same order information from the order confirmation email you received, which includes the item(s), quantities and shipping address.

Don’t Worry!

Don’t panic.  YOU might not be able to see that order but we can.  We have access to much more information than you do and we even have a program in place that calculates your sales in real-time.  Nothing ‘disappears’ from this program unless we physically remove it and that never happens.

The only time we take any kind of deductions from your Paypal transfer is when we’ve issued a refund to a customer and this information is kept in a separate report, apart from your earnings, so your actual earnings are always visible.

 

What if I messed up and the customer wants a refund?

It happens.  We’re all human and we all make mistakes.

And then there’s that old adage about pleasing some of the people all of the time and all of the people some of the time, but there’s always that one person out there you can never please, no matter how hard you try.  Unfortunately, it seems like they’re always ordering from YOU!

 

How do you handle the refund?

Because all customer payments come IN through the THCM Paypal account, all refunds are issued out through THCM’s Paypal account.  Then we deduct your portion of the sale from your next Paypal transfer.

Refunds happen, and we totally understand.  Please be prompt in notifying us when you need us to issue a refund.  We never judge.  We’re here to take care of YOU and the customers and if a refund is what it takes to make everybody happy and solve the problem, then let’s get ‘er done!

 

 

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