Let’s Talk About Refunds

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OK, let’s talk about refunds today. We don’t think this is a huge problem but some of you might so we wanted to help you understand the process.

First, let’s look at the big picture

We do not see any one individual vendor who stands out from the crowd with regard to refunds. You might think you have a lot but look at your refunds compared to your sales and then look at the big picture.

Currently, refunds are less than 1/2 of 1% of sales. So, for every $1000 in sales we do, we have approximately $4 in refunds.

Also, the average order is currently $6.47 and right now we’re refunding less than 5 out of every 1000 orders. Break it down even further and we’re only refunding one item out of every 670 items we ship.

So no, we are not worried about refunds. But we realize you might be so…

Refunds are a part of every business

It’s a fact and there’s nothing we (or you) can do about it. Orders are going to get lost in the mail and, while that’s not your fault or ours, that means there’s a dissatisfied customer out there. Customers are going to place orders without looking at the expiration date and again, while it’s not our fault or yours, that means there’s a dissatisfied customer out there.

It’s also not the responsibility of THCM to suck up every refund. If you were selling on Ebay you’d be responsible for every single refund, no matter the reason, and it would be your Paypal account at risk.

Refunds you don’t see

THCM issues refunds for any number of reasons you can’t control, such as Paypal glitches, problems with the site, and customer errors. Sometimes we issue refunds just because we want to make that particular customer happy. If there’s no vendor error involved and if it’s not a delivery issue related to the Post Office, THCM eats the refund and does not pass it on to the vendor.

Refunds due to vendor error

We know you’re going above and beyond to satisfy the customer. If you weren’t we’d be drowning in customer complaints and we’re not, so we’re not the least bit worried about that. We rarely get complaints about wrong coupons being shipped, listing errors or bar codes being clipped.

When we do have a customer complaint about something that’s obviously the vendor’s error, we generally ask the customer if they’d like to have the order reshipped or if they’d prefer a refund, before we contact you.

In most cases we contact the vendor to let them know there’s a problem. However, if it’s a timing issue – the coupon will expire or their sale would end before they’d receive the replacement – we generally just issue a refund and then notify you.

What constitutes vendor error?

  • Wrong coupon value in Description
  • Did not include “DND” or other limitations in Description
  • Shipped the wrong coupon
  • Clipped bar codes that can’t be used
  • Clipped expiration date
  • Shipped to wrong address

Refunds that are clearly related to vendor error are passed on to the appropriate vendor and deducted from the next Paypal transfer. You’re welcome to dispute this anytime you like. Seriously. I’m human and I do make mistakes and I’m always happy to correct them.

Refunds due to late deliveries

This is where we get the most complaints and this is where it gets tricky.

We have disclaimers on the Terms page, the checkout page and the shopping cart page stating that we do not guarantee delivery times at all, whether it ships USPS First Class, First Class with Tracking or Priority Mail.

All customers are also required to check the box that they’ve read our Terms every single time they order.

These disclaimers do work. We do occasionally get an email from a customer who says this is the second or third time she hasn’t received something but she didn’t contact us before because of what she read on our Terms page, so we know there are customer out there who are just sucking it up when the Post Office screws up.

Here’s what we do…

Our initial response is always to give the customer all the information we have about her order, when it was placed and when it was shipped, and we also confirm the shipping address.

If it’s been 8 or more business days since the order shipped, we recommend she check with her mail carrier, her local PO and her neighbors to see if it might have been delivered to them.

If it’s been 14 or more business days and the customer is still looking for her order we contact the vendor to see if you know anything about it. If you don’t have a tracking number or any other proof the order was shipped we generally issue a refund, notify you of the refund, and deduct it from your next Paypal transfer.

Yes, we know the USPS is slower than molasses and that eventually 99% of those customers are going to get their coupons and now they’ll be free because we already gave them a refund.

We also realize that many times it’s not our fault, the customer has given us the wrong address but by the time the Post Office returns it marked “Undeliverable” we’ve already issued the refund.

Again, refunds are a part of any business and there times when you just gotta keep the customer happy and suck it up.

Why we generally come down on the buyer’s side

Time is Money – We could spend 30 minutes or an hour researching a problem, which would in turn mean you’d have to spend some amount of time getting us an answer. With you, me and the customer all online at different times we’re talking hours, if not days, spent talking about $2.50.

  1. I’d rather not risk losing a customer over $2.50

  2. If you’re worried about a $2.50 refund you’re either not looking at the big picture or you have bigger problems to worry about.

Paypal Rules – Paypal will always side with the buyer unless you can provide a) proof the order shipped and b) tracking information.

In the beginning Paypal used to give us the benefit of the doubt. But we process thousands of transactions every month through our Paypal account now. Because of this, and because it’s a business account, Paypal shows us no mercy. If we can’t prove it shipped and if we can’t track it through the USPS system, Paypal will side with the buyer and refund their money every time.

Again, Time is Money. It takes even longer to produce the documentation needed to fight a Paypal Dispute. If we don’t have that necessary proof and we know we’re going to lose anyway, why waste the time fighting it.

How to reduce refunds due to delivery delays

Shipping Address: Always make sure you’re using the customer’s Shipping Address. The shipping address shows up on your Orders Report and on the order confirmation email you receive.

Order Notes: Get in the habit of looking to see if the customer has included any special shipping instructions in the Order Notes. These also appear on your Orders Report.

Give the Customer the Tracking Number: If you have a tracking number, go to your Orders Report and use the Order Notes to send it to the customer. In most cases that does the trick. The customer knows you shipped it and they move on to pick up the discussion with the Post Office.

Mailing Location:  Did you know mail carriers are NOT required to pick up mail from your mailbox – ever? We found out the hard way when our orders sat in the mailbox for 3 days. Carriers are only required to deliver mail – and even that comes with a whole lot of leeway in interpretation.

Did you also know your carrier might not actually move your mail along its way until the next business day after he picks it up? If he picks up your mail right before his quitting time he may drop it off to be processed until the next business day, even if his quitting time is well before the pick-up time at the Post Office.

Outgoing mail gets no priority attention AT ALL unless it’s dropped at a Post Office or one of those big, blue, official USPS mailboxes you see on the corner.

Jessica and I greatly reduced our own customer delivery complaints when we started dropping our orders directly at the Post Office every day. Find out what time the USPS truck picks up and get your orders there an hour before pick-up time. If you’re not near a Post Office, find the nearest USPS drop box and mail at least one hour before the posted pick-up time.

Vendor Information

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The last time I tried to add some videos to the THCM Ninja blog I realized I’d logged myself out and couldn’t remember my password!  Oh, well, it was time to clean it up, anyway.  So I just moved everything that was still relevant over here.  If you have questions about anything, or if you’d like to see a video about anything, let me know 🙂

Vendor Terms & Conditions – READ THIS!

Banned Customer List

Your Vendor Dashboard and Setting Up Your Shop

Add Upsells to Your Listings and Increase Your Sales (Video)

The FASTEST Way to Add Images to Your Listings (Video)

How to Use Your Sales and Orders Reports (Video)

Frequently Asked Questions

How to Title Your Listings

How to Create a Listing for your Coupons – Feb. 6, 2018 (video)

Step-by-Step How To Add Images – FAST and EASY! (video)

Let’s Talk About Refunds


How to Title Your Listings

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Here at THCM we firmly believe in everyone’s right to think outside the box and do whatever works best for their business.  In this case, however, we’re going to insist that you climb inside that box and stay there.  Resistance is futile.

While your focus is on selling your own coupons, our focus here at THCM is on providing the best coupon-buying platform for our customers and the best coupon-selling platform for you. In the end our goals are the same: You want to sell more coupons and we want you to sell more coupons. But to achieve that goal for both of us our focus must be on making it as easy as possible for customers to feel comfortable shopping our site and for the search engines to send us the customers.

Titles for clipped coupons

  • MUST start with a dollar sign ($) – Example $1/1
  • MUST include a decimal point if applicable – Example $.75/1 or $1.50/1
  • Note:  Please do NOT use a ‘0’ as a placeholder.  Wrong:  $0.50  Right:  $.50    —-   Wrong $1.00/1  Right: $1/1
  • The dollar sign and coupon value MUST be followed by the name of the product – Example $1.50/1 BIC Disposable Razors
  • Next, the expiration date – Example (00/00/00)
  • And finally, your lot size – Example Lot of 12

Spacing: I’m one of those oldsters who actually had to take typing in high school but not everyone is a typist. Please check your listing titles to make sure you’re using spaces between dates and words so everythingdoesn’trunoninonelongsentence.

Coupon Description: Where to put all the rest of that information? In the “Product Description” box! That’s where it’s supposed to go and that’s where it appears best for the customer.


Titles for whole inserts

  • MUST start with the words “Whole Inserts”

Character count: Titles may include up to 51 characters, including spaces.

Spacing: I’m one of those oldsters who actually had to take typing in high school but not everyone is a typist. Please check your listing titles to make sure you’re using spaces between dates and words so everythingdoesn’trunoninonelongsentence.

No More Special Characters

No title can include special characters other than a decimal point, dollar sign, an apostrophe if necessary and a slash mark used to express the coupon value. No asterisks (*), no extended periods (…..), no dashes (-) and no parenthesis other than those used in the expiration date.

Listing titles that do not meet these guidelines will be put into Draft until they’re corrected.

Banned Customer List

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Banned Customer List

Ruqiyyah Abdulmumin
276 Madinah Rd
Commerce, GA 30530

Steven Allen
548 South Simms St.
Simmesport, LA 71369
Also Uses a PO Box
Also uses the name Netia Griffin

Laura Barbee
2920 McClelland Blvd. Apt D
Joplin, Missouri 64804

Katie Behrends
2232 Westbourne Dr.
Oviedo, FL 32765

Crystal Billups
8177 Jefferson Pk Dr
Baton Rouge, LA 70817

Sharlenta Brown-Phinisee
5410 Towne Hills drive
Hixson, TN 37343

Maribel Calixto
10281 Old Keeton Rd
Ashland, VA 23005

Melissa Clark
208 Tuckahoe Drive
Barnegat, NJ 08005

Tamecia Clemons
99 Third Street Ext.
Renova, MS 38732

Brian Cohen
9850 Sunrise Lakes Blvd.
Sunrise, FL 33322

Michelle Cooper
6723 County Road 233
Bedias, TX 77831

Tanya Crespo
4255 N. Lockwood Ave, 2S
Chicago, IL 60641

Terry Curry
PO Box 893
Mooreland, OK 73852

Mary D’Agostino
5 Eagle Lane
Fairport, NY 14450

I. Drake
8307 Jameson Pass
Alpharetta, GA 30022

Susan England
6300 W Lake Mead blvd
Apt 2113
Las Vegas, NV 89108

22500 Leewin Street

Netia Griffin
548 South Simms St.
Simmesport, LA 71369
Also uses a PO Box

Jane Guajardo
630 Fir Street
Woodburn, OR 97071

Leigh Harrell

Leesa Hart
307 SugarPlum St
Houma, LA 70364

Irina Helton
148 E. Lakeshore Blvd.
Kissimmee, FL 34744

Haydee Herrera
4886 Rockvale Dr
Kissimme, FL 34758

NEW – Resha Jackson
558 Old Dominion or P.O. Box 3471
West Helena, AR.  72390

Sharla Jarvis
APT C102

Joyce Jenkins
1756 Pake Ave.
Mobile, AL 36605

Natasha Jiminez
25636 Vespucci Ave
Moreno Valley, CA 92557

Jennifer Lebarron
244 Beartown rd
Painted Post, NY 14870

Brian Kelley
5601 N W Street Lot 35
Pensacola, FL 32505

Mary Kuen
991 Omara Road
Long Eddy, NY 12760

Sothy Kum
17 Farley St
Lawrence, MA 01843
United States

Valadez Leticia
2162 Spring Hill Cir
Spring Hill, TN 37174

NEW – Amanda May
14715 T Rd
Mayetta, KS 66509

India McKinney
2400 Long Bow Ct.
Charleston, SC 29414

Tara Marzucco
245 N 10th Street
Allentown, PA 18102

Amanda May
14715 T Rd
Mayetta, KS 66509


Rasheem McDowell

443 Center St
Carnegie, PA 15106

Melissa Morgan
500 Ledgewood Drive
Apt A1
Kittery, ME 03904

Christina Moss
1650 South Fox Run Pkwy
Apt 538
Opelika, AL 36801

New – Lisa Nguyen
6607 Sunrise Valley Lane
Houston, TX 77083

Brooke O’Connell
20120 Shire Oak Dr. S.
Chesterfield, VA 23803

Sheree Paramore
1320 Brittain Rd. Apt. Dd
Akron, OH 44310

Lisandro Quiles
Energia Solar Puerto Rico
PO Box 951
Aibonito Puerto Rico, PR 00705

Chris Ridenour
4621 Darlene Street
Charleston, SC 29405

Joel Russo
111 Park Drive North
Staten Island, NY 10314

RC Safr – aka: CS Schaffer, C Shaffer, C. Shaffler
731 or 731 1/2 Beverly CT
Neenah, Wisconsin 54956

Gloria Sheffield 
414 Thompson Mill Rd.
Buford, GA 30519

 Erin Skinner
125 Colony Pt
Fayetteville, GA 30215

Nancy Smith
Miss Nancy’s Childcare
307 Martin Avenue
Lebanon, TN 37087

Melissa Spicer
7258 S KY 15
Campton, KY 41301

Justin Shreve  OR  Brandy Shreve  OR  Rasheem McDowell

443 Center St
Carnegie, PA 15106

Brandie Sullivan
PO Box 387
Roseland, FL 32957

Tierra Thomas
1123 Walcott st.
Columbia, SC 29201

Tory Tortstenson
394 Old Dames Ferr Rd
Juliette, GA 31046
United States

Leticia Valadez
2162 Spring Hill Cir
Spring Hill, TN 37174

Alexis Walters

Christy Wise
1682 Range Rd
Wana, WV 26590

Kandace Wright
35305 Chestnut St.
Wayne, MI 48184

Amy Xiong
p o box 2044
Green Bay, WI 54302

Geo Yang
1416 Sterling Heights Ct
apt 4
Green Bay, WI 54302

Where do we draw the line?

Customer complaints, rude customers and customers who are just downright nasty are a part of any business. The website has been up for over 3 1/2 years now and we definitely have our fair share. I try to make them all happy but there are some who we don’t care if they’re ever happy and we would really prefer they get their coupons somewhere else.

We’re drawing the line at customers who file Paypal disputes without contacting us first to try to resolve the issue.

We go to great lengths to keep our customers happy, often issuing refunds that you never hear about – out of our own pocket. These customers each found it necessary to file a Paypal dispute and freeze our funds without ever contacting us to let us know there was a problem. We don’t like it when people reach into our wallet without asking and we’re sure you don’t, either.

I compare it to shopping at a department store. If you have a problem with the toaster you purchased you go to the customer service desk and ask for a refund or exchange. You don’t just walk into the store, walk up to the closest checkout stand, reach into the cash register and take out a handful of money.

Yet the customers on this list have essentially done just that. They’ve reached into the cash register to take back their money without ever even notifying us that there was a problem.

Maybe they’ve had a bad experience with another website, maybe they’re the type that’s easily spooked, or maybe they’re just nasty people with everyone they deal with. It doesn’t really matter to me. They reached into my pocket – and YOURS – without my permission and that’s where I draw the line.

What this means to YOU

Bookmark this page and refer to it frequently for new additions.

If you ship to these customers you do so at your own risk. Should the customer decide to file another unsubstantiated Paypal dispute which puts the entire Marketplace at risk, we may be forced to take immediate action against the responsible vendor to protect the rest of The Marketplace.  They’ve already shown they have no respect for THCM once.  Given the opportunity I’ve no doubt they’d do it again.

If you have customers you feel should also be on this list, please let us know so we can warn everyone.

Unfortunately, nothing prevents these jerks from creating a new account and causing us more trouble. We monitor all orders but with the increase in volume we’re seeing and the fact that we all live in different time zones it’s possible these customers may get an order through to you and you could ship it before we see it.

Be aware that these customers may use a different name or a different shipping address, so please read not only their names but their addresses, too.

Frequently Asked Questions

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Help!  All of my images have disappeared!

If you log in one morning and all of your images have suddenly disappeared from your listings it’s probably because they were too large.

We’re adamant about image sizes. Your product listing images must be exactly 500 x 500 pixels.  Images larger than or smaller than 500 x 500 pixels will be deleted without warning.

You may NOT upload images directly from your digital device, they’ll be way too big for our website.

The Happy Couponer Marketplace is extremely image-heavy.  This large number of images creates a load on the site every time a visitor loads a new page, and each image causes the site to load just a tiny bit slower for our visitors.  Larger images cause an even larger load which results in even slower load times.

And slower load times means lost sales!  Online shoppers don’t want to wait more than a couple of seconds for a website to load.  If it takes too long they just go elsewhere.


Help!  Orders are disappearing from my Orders Report!

You shipped all those orders yesterday and now they’ve disappeared from your Orders Report.  What happened?  Is there a problem with the website?  And more important – Will you still get paid for those orders?!?!

Don’t Panic!  Yes, you’ll still be paid and no, there’s nothing wrong with the site.

Only orders for listings that are published will appear on your orders report.  If your listing goes into DRAFT or is deleted from the site, that item no longer shows on your Orders Report.

BUT – you still need to ship the order AND you still get paid for it.

Every day we browse the site for coupons that are going to expire 3 -5 days out and we put those listings into Out of Stock status so they’re no longer visible to the customer.

This one act alone tremendously decreases refund requests from those customers who don’t take time to read the expiration date on the coupon listing.  They’re in a hurry to get that hot coupon and don’t bother to read all the information before they place their order.  They also think the US Postal Service can work miracles!

Listings that are in Out of Stock status will still appear on your Orders Report.

However, sometimes, for various reasons, we might put a listing into Draft instead of Out of Stock.  It doesn’t happen often but sometimes you’ll have an order disappear from your report because we put the listing into DRAFT right after a customer places a last-minute order.

What can you do?

If you need that order to come back to your Orders Report, simply edit that listing and click ‘Publish’.  Don’t forget – that listing is now visible to customers so you’ll want to take it back to DRAFT or TRASH again as soon as possible so it can’t be ordered.

You can also get that same order information from the order confirmation email you received, which includes the item(s), quantities and shipping address.

Don’t Worry!

Don’t panic.  YOU might not be able to see that order but we can.  We have access to much more information than you do and we even have a program in place that calculates your sales in real-time.  Nothing ‘disappears’ from this program unless we physically remove it and that never happens.

The only time we take any kind of deductions from your Paypal transfer is when we’ve issued a refund to a customer and this information is kept in a separate report, apart from your earnings, so your actual earnings are always visible.


What if I messed up and the customer wants a refund?

It happens.  We’re all human and we all make mistakes.

And then there’s that old adage about pleasing some of the people all of the time and all of the people some of the time, but there’s always that one person out there you can never please, no matter how hard you try.  Unfortunately, it seems like they’re always ordering from YOU!


How do you handle the refund?

Because all customer payments come IN through the THCM Paypal account, all refunds are issued out through THCM’s Paypal account.  Then we deduct your portion of the sale from your next Paypal transfer.

Refunds happen, and we totally understand.  Please be prompt in notifying us when you need us to issue a refund.  We never judge.  We’re here to take care of YOU and the customers and if a refund is what it takes to make everybody happy and solve the problem, then let’s get ‘er done!



How to Use Your Sales and Orders Reports

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Now that you have some listings and orders, here’s what happens next!

The customer automatically receives a confirmation email with complete order details, including the names of the shops he’s ordered from.

THC automatically receives a confirmation email with complete order details, including all products, prices, and shop names.

The seller (you) automatically receives a confirmation email with only the products purchased from your shop. You’ll want to keep these emails until you’ve fulfilled the order.

The Sales Report on your Vendor Dashboard is automatically updated each time someone orders a product from your shop.

This report shows the product(s) ordered, the total quantity for all orders of each product, and the total commission earned by product.

To see the individual orders for each product you simply click the link that says “Show Orders.

If you click on “Show Orders” you’ll see all the orders placed for that product.

When you click on “Show Orders” you’ll see all the information you need to fulfill all the orders for each product.


All of your orders will always be visible on your Vendor Dashboard.  To see orders for a specific day, or to see only new orders, simply select the date(s) you want to show.


NOTE:  When you delete products they disappear from the Sales Report

It’s important to note that when you delete products from your shop you will also delete those products from your Sales Report. Always make sure you’ve shipped all existing orders before you delete a product. (This is why we recommend you keep your order confirmation emails, too.)

Your Vendor Dashboard and Setting Up Your Shop

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Your vendor dashboard is always available using the drop-down menu under “Vendors” in the navigation bar at the top of every page. This is your starting point.

From the vendor dashboard you have links to:

My Shop – This is what the public sees when they come to your shop. You can copy this link and use it in emails, Facebook, Twitter, etc.

My Settings – This is the page where you can create a shop description, explain your shipping procedures, or anything else you’d like people to know about your products/service.

Submit a Product – This is the page you’ll use to enter and edit each product.

Sales Report – Your sales report is always visible on your vendor dashboard. Be sure to read “Your Sales Report and The Order Process”  for more information about Sales Reports to learn what you need to do to get paid.


Setting Up Your Shop

Once you are logged in as a vendor your Vendor Dashboard can be found here:  http://thcmmarketplace.com/dashboard/

From your Vendor Dashboard you can access your Store settings tab and the Payment settings tab.


Under the Settings Tab


Under the Settings tab, the following information is required:

  • Your shop name:  Can be multiple words, no underscores or hyphens necessary.  No special characters allowed.   After you’ve given your shop a name, please add a hyphen ( – ) and then add the state you ship from.  Ex: Susie’s Coupon Shop – Ohio.
  • Your store country, city, and state:  We don’t need your physical address but your country, city and state are required.  Many of our customers look to see where you’re shipping from so they can get their orders faster.


You may not use “The Happy Couponer”, “The Happy Couponers”, “Happy Couponer” or “Happy Couponers.”

No special characters allowed. You may use an apostrophe to designate ownership, such as “Donna’s Shop”.

It’s not necessary to separate words in your shop name with an underscore. Simply type the name of your shop exactly as you’d like it to appear.

Your shop name appears on all of your listings and it’s automatically linked to your shop. When buyers see your shop name on an individual listing they can click that link to view all the items in your shop. Again, this link occurs automatically. You don’t need to do anything special.

After you’ve named your shop you’ll be provided with a link you can use for promotional purposes. The link will look like this:


This link is automatically generated. You don’t need to do anything special.


Under the Payment Tab


Under the Payment Tab, please be sure to provide your valid Paypal address so we can send you your earnings each week.  We will make no attempt to contact you if you haven’t given us this information.  We’re all adults here.  If you want your money, give us your Paypal address.

Add Upsells to Your Listings and Increase Your Sales

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It’s a fact:  The more time you spend in a store the more likely you are to make an impulse purchase.  You might think you’re only going in for milk, and that’s why it’s at the back of the store.  As you walk by all those other attractive displays between the milk and the checkout stand, something is bound to grab your attention and you’ll toss it into the cart, too – even though you never even thought about buying it.

Give Your Customers Something to Look At

Once your listing is live go take  look at it and see what the customer sees.  It’s pretty, but it’s kinda boring.  Just that one product staring back from the page.

Now, imagine that ‘one product’ is a coupon for Prego spaghetti sauce.  If you went to an actual grocery store to buy Prego you’d probably find a huge display with not only Prego spaghetti sauce but also packages of spaghetti and parmesan cheese.  Maybe even some garlic bread.  And you’d probably buy at least one of these other items.

What if, when the customer clicks through on your Prego listing, they could also see your coupons for Ronzoni pasta and Kraft Parmesan Cheese?  And that coupon you have for New York Garlic Bread?

Get the idea, now?  Good!  Because you could also use this extra space to highlight those hot coupons that everybody’s looking for or those unique coupons that nobody knows you have or those coupons that are about to expire that you’ve marked down.

What Space Am I Talking About?

The Upsell Space!  And here’s how it works!

The FASTEST Way to Add Images to Your Listings

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It’s a fact:  You get the online reader’s attention with an image.  Regardless of how well you’ve written your title or listing description, the first thing the customer will notice is the image you use.   So it only makes sense that the better your image the better your sales.

Size Matters!

The best size for listing images at THCM is 500 pixels wide by 500 pixels high.  Anything smaller or larger – even if it’s only 1 tiny pixel – will appear distorted on the site.

Danger!  Large images, like those you upload directly from your camera or mobile device, will cause the site to load slower for the customer.  And if it takes too long to load they’ll just go somewhere else.  Sooo…

Images larger than or smaller than 500 x 500 will automatically be deleted from the site, without warning, beginning November 1, 2016.

Watch this video and I’ll show you how to quickly and easily add quality images to your listings.  Really.  It’s a piece of cake!

Having Problems at Check-Out? Read This!

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If you’re having problems checking out, don’t panic.  We’re already working with Paypal.  The problem is with their website, not The Happy Couponer Marketplace, and ours isn’t the only website that’s affected.  Loads of other sites are having the same trouble.

Here’s what you can do…

Clear your browser’s cache and cookies.

If you don’t know what this means or how to do it, simply do a Google search for “Clear browser cache Chrome” or “Internet Explorer” or “Firefox” or whatever browser you use.  It’s very easy, really, and only takes a minute.

Next, restart your computer.

Now you should be able to complete your order and check-out.

We apologize for this confusion and, like I said, Paypal is aware of the problem and working diligently to find a solution.

Use Your Oreo Coupons to Celebrate National Oreo Day!

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Use your Oreo Coupons to celebrate National Oreo Day

In case you were wondering what to do with those Oreo coupons from the 2/26 Smartsource insert, we just thought we’d remind you that March 6 is National Oreo Cookie Day.  Of course, that doesn’t mean you can only celebrate this auspicious occasion on March 6.  We believe that national treasures like Oreos should be celebrated every day of the year.

Fun Facts About Oreos

  • The National Biscuit Company (today known as Nabisco) first developed and produced the “Oreo Biscuit” in 1912 at its Chelsea factory in New York City. Today, the block on which the factory was located is known as “Oreo Way”.
  • The name “Oreo” was first trademarked on March 14, 1912.
  • The first Oreo cookies in the United States sold for 25 cents a pound in clear glass topped novelty cans.
  • In 1912, the Oreo Biscuit was renamed to “Oreo Sandwich”.
  • In 1948, the Oreo Sandwich was renamed to “Oreo Creme Sandwich”.
  • William A. Turnier developed the modern-day Oreo design in 1952 to include the Nabisco logo.
  • Nabisco’s principal food scientist, Sam Procello, developed the modern Oreo cookie filling.

How to Celebrate National Oreo Day

According to the folks at National Day Calendar, the best way to celebrate National Oreo Day is to “Grab a glass of milk and a handful of Oreos to enjoy and use #NationalOreoCookieDay to post on social media.”

But we couponers are much more creative than that, right?  Why stop at dunking when you’ve got a stockpile of Oreos to play with?

I spent a mere 10 minutes on Pinterest and came up with 98 different ideas for things you could do with Oreos.  I found recipes for Oreo brownies, cookies, cakes, cheesecakes, pies, popsicles, fudge, frosting, truffles, whoopie pies, milkshakes, cocktails, ice cream, popcorn, cupcakes, S’mores, trifles… even Oreo Stuffed Chocolate Chip Cookies and Cookie Dough Stuffed Oreos! And OMG! Yes, please! Oreo Donuts and Waffles!

Ideas to Help You Celebrate National Oreo Day



Get Your Oreo Coupons Today!

Is It Illegal To Buy Coupons Online?

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Is it illegal to buy coupons online?We’re often asked if it’s illegal to buy coupons online. New couponers, especially, are afraid they’re going to be nabbed by the Coupon Police and hauled off to jail.  I assure you no harm will come your way but, to put your mind at ease, let’s take a closer look.

Is It Illegal To Buy Coupons Online?

The Krazy Coupon Lady says, “No, it’s not illegal.”

According to The Krazy Coupon Lady, a popular couponing website, you have nothing to worry about. “It is not illegal to purchase coupons from a legitimate coupon clipping service that charges for clipping the coupons, however. Selling coupons is a violation of the “nontransferability clause” which is printed on every coupon.”

So she’s saying it’s OK for you to buy coupons online but it’s not OK for us to sell them to you.  I don’t know about you, but that’s only a little reassuring, so let’s look a little further.

The Balance also says it’s not illegal

An article at The Balance, another popular couponing website, discusses the legalese printed on most coupons.

“Coupons are non-assignable and are void if transferred, bought, sold, traded, exchanged for cash, other coupons, or certificates, or auctioned, from their original recipient to any other person, firm, or group prior to store redemption, or if photocopied, reproduced, or altered in any way.”

To get around this legalese, coupon clipping services typically include a disclaimer somewhere on their site that states they are not charging for the actual coupons you order, they’re only charging for their time and shipping expenses.

According to The Balance, “There is no type of legislation that I know of that says this kind of service is illegal. However, what the Federal Trade Commission states is, “Selling or transferring coupons to a third party violates most manufacturers’ coupon redemption policies – and usually voids the coupon.”

“Therefore, selling the service or buying from the service does not appear to be illegal, but the coupons that are mailed out are void and have no value and should not be redeemed. Technically by using the coupons, some couponers are getting money for something that no longer has value.”

So, what The Balance is saying is, it’s not illegal to buy coupons or sell coupons online.  However, once those coupons change hands they become invalid.  That’s a little reassuring but they still make it sound like you could be spending some time behind bars if you buy coupons online.


In the very next article on The Balance they completely negate everything they just said!  Take a look at this.

Is It Illegal To Trade Coupons?

In a separate article at The Balance the author states that it’s perfectly legal to trade coupons.  You can also leave coupons on the shelf at the store, or pass them to friends or family members.

“Many manufacturers promote the idea of consumers sharing their coupons with friends, but it is the way that the sharing is done that the manufacturers want to keep control on. Handing coupons to friends, leaving unused or unwanted coupons at the grocery store, giving coupons as presents, or having a coupon exchange club is legal and ethical.”

In fact, the article focuses strictly on the fact that it is illegal to trade copied or duplicated coupons,  Any couponer worth his or her salt already knows that.

So, Let’s Go One Step Further!

Back before coins and paper money were invented, people traded in goods.  If you had a cow and you needed a new coat, you traded milk from your cow for some animal pelts.  The milk acted as currency – money – that you traded for the pelts.  And trading goods for goods lasted until money was invented.

Essentially, even in this age of plastic money or online money, we’re still trading goods for goods.  Everyone on the planet has to either sell something or produce something and exchange it for money or more goods.  So trading actual money for legitimate coupons is simply that – trading – and according to The Balance it’s perfectly legal.

Sounds Like A Good Rationalization, Right?

Of courses it does, but here’s the thing…

Manufacturers put that disclaimer on every coupon because they want to control which coupons, and how many of those coupons, are used in a particular marketing area.  They think that by putting it in ‘legalese’ they will force you into submission.  But if it’s OK for you to trade or give coupons to friends and family members, what if those friends or family members live in different marketing areas?  What if they live in another state, or clear across the country?

The point is, everybody would like to be able to legally control a lot of things in life.  The simple fact is, there are no real laws against buying or selling coupons.  And if there are no laws against it, then it can’t be illegal to buy coupons online.

Sell Coupons at The Happy Couponer Marketplace!

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sell coupons online at the happy couponer marketplace

Looking for a place to sell coupons online?  Join The Happy Couponer Marketplace and start selling today!

Top 7 Reasons to Join Us Today

1. Unlimited Listings

At The Happy Couponer Marketplace you can have an unlimited number of listings.  If you’ve been selling coupons on Ebay then you know what a hassle it is to shuffle your listings around every week so you don’t exceed your shop limit.  Here, we have no limits and you don’t have to pull any listings down until the coupons expire.

2. It’s Your Business, Not Ours

If you’ve been selling at Coupon Fleamarket then you know what it’s like to have someone else tell you how many coupons you have to include in your lots and what your minimum price has to be.  They even tell you you’re not allowed to sell coupons anywhere else if you’re selling on their site.  We don’t care how many coupons you sell, what prices you sell at, or where you sell them.  It’s your business, not ours.

3. It’s Easy To Get Started

Even if you’ve never sold coupons anywhere else – ever – it’s easy to set up your shop and start selling at The Happy Couponer Marketplace.  We even provide lots of helpful tips and How-To Videos on our special Vendors Only blog at THCMNinja.com.

4. Easy Access To Reports

Manage your business right from your own vendor dashboard.  Our vendors have access to all the reports you need, including past and present orders and commissions reports.

5. We Handle Customer Service For You

Yes, customers can contact you directly through every one of your listings but we handle the bulk of their questions.  Most customers contact us using the contact forms we have all over the site.  Those emails come directly to us.  We handle their questions about coupons and delivery times, freeing up your time so you can focus on your business.

6. We Take On All The Risks

All customer payments come through the THCM Paypal account, not yours.  We absorb all those Paypal fees, but even more important – we take all the risks.  No more red flags waiting for you when you log in to your Paypal account.  And best of all, no more having your Paypal account tied up in limbo while you try to clear up a claim.

7. You Could Be Making Money Right Now!

Join The Happy Couponer Marketplace today and you could start making money today.  As soon as you enter that first listing your shop – and your coupons – become visible to the thousands of customers who visit our site every week.  Most new vendors have their first sale within their first 24 hours on our site.

Are You Ready to Sell Coupons at THCM?

What are you waiting for?  Join us today and start selling today!

For more information, view our Vendor Terms & Conditions.

10 Reasons We Love Cobra BMX Racing

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10 Reasons We Love Cobra BMX Racing

The Happy Couponer Marketplace is a proud sponsor of Cobra BMX Racing here in Columbus, Ohio.  During the 2016 Racing Season we donated $500.00 to our local track to help with things like track and equipment maintenance, trophies and prizes.  This year we’re hoping to double that donation by kicking in some prizes, too.

Cobra BMX Racing Columbus, Ohio

Cobra BMX Website              Cobra BMX on Facebook

Why We Love Cobra BMX Racing

It gets kids off the couch and away from the video games.  We’ve talked to dozens of BMX moms and this is the biggest reason they love BMX!

All kids like to ride bikes.  If you’ve tried getting your kids involved in other types of organized sports but they’re just not interested, try BMX racing.  There isn’t a kid in the world who doesn’t love to ride a bike!

It’s open to kids of all genders and ages.  We’ve seen boys and girls as young as 2 years old competing on their balance bikes and ‘kids’ as old as 45 and 50 riding just as hard and fast as the ‘teens and ‘tweens.

No experience necessary.  If your kid can ride a bike he can ride on a BMX track.  Kids race in motos that are based on their age and experience level.  Beginners are always welcome!

It’s good, clean fun.  Trust me, BMX riders couldn’t compete if they were smokers or doing drugs or drinking.  Your kids won’t be associating with any riff-raff at the BMX track.  In fact, they might even be on TV!

It doesn’t cost a lot to get started.  Our kids started on Walmart bikes, with jeans, sweatshirts and a cheap helmet, so you can find out if your kids will like it without having to invest a lot of money.

It gets kids off the streets and gives them a safe place to run off that energy.  One of the biggest reasons kids don’t play outside anymore is there really aren’t any ‘safe’ places to play, other than their own boring backyard.

It teaches your kids how to socialize.  BMX racers – of all ages – are the friendliest bunch of people!  Older, experienced bikers love helping the new kids and if you child is shy – he or she won’t be for long once you start hanging out at BMX tracks.

It teaches your kids how to compete but still be friends.  You hear “Get outta my way!” and “Move over!” as the riders race around the track but once they cross the finish line they’re clapping and high-fiving each other and laughing about who’s going to win the next race.

It teaches your kids about goal-setting.  At our track, the only time you get a trophy just for participating is when you run your very first race.  After that, if you want a trophy… you have to eeeaaarrrrnnnn it.  And that’s the way it should be!

BMX Racing is an Olympic event!

BMX Racing became an official event at the 2008 Olympics.  Connor Fields of the USA took home the Gold Medal at the 2016 Rio Olympics. If your kid really enjoys BMX racing he can compete locally, statewide, and nationally.  Your kid might even get a sponsor and he or she could even make it to the Olympics!

Find a BMX Track Near You

BMX racing isn’t just popular in Columbus, Ohio.  There are tracks in almost all major cities in the US – and lots of little local, neighborhood tracks, too.  If you’d like to get your kids involved in BMX racing, do a Google search for BMX tracks in your neck of the woods.

You Can Help, Too

Even if your kid isn’t interested in BMX you can help support our local BMX track, too.  Just use this link the next time you’re shopping on Amazon.com.  It won’t cost you a cent and Amazon will donate a portion of each purchase to Central Ohio Bicycle Association to help fund track and equipment maintenance.

Click Here to shop at Amazon.com

How To Choose The Best Coupon Clipping Services

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When you’re looking for the best coupon clipping services, why stop with just one or two?  You’ll find dozens, right here under one roof, when you visit The Happy Couponer Marketplace!

We’re All Here for YOU!

The Happy Couponer Marketplace is an organization of dozens of nation-wide coupon clipping services with the largest selection of manufacturer’ grocery coupons on the Internet.  Our sellers are located all across the United States, in every major marketing area.  If you’re looking for those hard-to-find high-value regional coupons you’ll definitely find them here.  And, whether you order from one seller or multiple sellers, your coupons will all ship directly to your door.

How Do You Choose the Best Coupon Clipping Services?

You really don’t have to choose – we’ve already hand-picked the best of the bunch for you!

It’s hard to choose the ‘best’ coupon clipping services because we think every one of our clippers is ‘The Best.’  Each of our vendors must comply with our strict guidelines to provide fast, accurate shipping and stellar customer service.  We closely monitor each and every order that comes across the site to make sure all customer orders are filled accurately and promptly.  Sellers who don’t live up to our own high standards are swiftly removed from the site.

Our sellers are also completely transparent.  When you view their individual listings you’ll find everything you need to know.  They tell you how many coupons you’re going to get, the expiration date on those coupons, the Sunday coupon insert they came from, and if those coupons have any limitations for use.

And best of all – you’ll find no hidden shipping or handling fees at check-out!

Our Same-Day Shipping Policy

All orders placed by 1 pm EST Mon-Fri are guaranteed to ship the same day.  All orders placed by 11 am EST will also ship that same day.  Orders placed after the cut-off times are guaranteed to ship on the next USPS business day, excluding Sundays and holidays.  And shipping is always free!

Sell Coupons Online: Safety Tips

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If you think you’d like to sell coupons online we’ve got a few safety tips for you.  After all, selling anything online can be scary, but coupons have their own special set of dangers.  These tips will help you avoid the pitfalls and make money with your new online business.

Sell Coupons Online:  Safety Tips

Only Sell Your Service

While the definition of ‘selling coupons’ is vague, at best, it’s still scary when you see it printed out in all that legal-eze.  To be safe, always specify that you are not charging a fee for the actual coupons you clip, only for your time and mailing supplies.

Do Not Guarantee Delivery Date

Never guarantee a delivery date.  You have no way of knowing what’s going to happen to that envelope once you drop it at the Post Office.  It could be lost, it could be delivered to the wrong address, it could be accidentally re-routed, you just don’t know.

Verify The Shipping Address

Don’t just assume the customer didn’t receive her coupons.  Tell her the address you shipped it to and then ask her to verify that it’s correct.  If it’s not correct then it’s not your fault – the customer gave you the wrong address.  If it is correct then it’s not your fault – the Post Office hasn’t delivered it yet.

Verify Payment Received

Always check to make sure you’ve received payment before shipping the order.  Once those coupons are in the mail they’re gone – whether they’re paid for or not.

Only Sell to Reputable Buyers

Ahhh, and there in lies the biggest danger when you want to sell coupons online.  Believe it or not, there are some buyers out there who will do anything they can to get 10 $3-off Tide PODS coupons for free.  They’ll give you enough time to ship their order and then file a Paypal claim for non-receipt.  And they’ll most likely win because it wouldn’t make sense for you or the customer to pay extra to put a tracking number on that order.

But when you’re selling your coupons on Facebook or some other social network, how do you know who to trust?

The answer is:  You don’t!

That’s why you need to join The Happy Couponer Marketplace so you can safely sell your coupons online!

How Do We Handle The Bad Guys?

When a customer buys your coupons through THCM, their payment goes through our Paypal account, first.  If they turn out to be one of the Bad Guys and file a Paypal claim, it’s our account that’s affected, not yours.  We process thousands of transactions each week in our account and we have a stellar reputation with Paypal.  Those Bad Guys don’t stand a chance against us!

Sunday Coupon Inserts for Sale

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sunday coupon inserts for sale

If you’re looking for Sunday coupon inserts for sale, you’ve come to the right place.  Forget about buying all those extra newspapers.  Each week you’ll find the newest Smartsource, Redplum and P&G inserts right here at THCM days before you even get your Sunday paper.

Sunday Coupon Inserts for Sale

How much money do you spend buying extra Sunday newspapers every week just so you can get the inserts?  If you’re buying more than 2 papers a week you’re wasting your money.  You could be buying whole inserts in bulk quantities at a fraction of the cost.

You’ll find the most recent whole inserts right here, every week.  If you frequently buy whole inserts you’ll want to bookmark that page now so you can always find what you’re looking for.

When do we list the new coupon inserts?

We have several vendors who regularly have Sunday coupon inserts for sale.  Each vendor has his own source, so their new listings are posted at different times.  Generally, Redplum inserts start rolling in to the site on Wednesday afternoon.  Smartsource and P&G inserts start showing up on Friday.  If you don’t see what you’re looking for, keep checking back.

How many coupon inserts can you buy?

Our vendors sell inserts in a variety of popular lot sizes, ranging from 3-5 of each to 25, 50 or more.  At The Happy Couponer Marketplace we have no order limits, so order as many as you like.

Same Day Shipping!

All orders placed by 1 pm EST Mon-Fri are guaranteed to ship the same day.  All order placed by 11 am EST on Saturday also ship the same day.  Orders received after those cut-off times are guaranteed to ship the next day, excluding Sundays and holidays.

Always Free Shipping!

Even if you order hundreds of Sunday coupon inserts each week, shipping is always free.  Many of our vendors also ship via USPS Priority Mail and provide you with a tracking number!

49 Things To Do With Lucky Charms Cereal!

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You remember Lucky Charms Cereal, right?  Of course you do.  They’re magically delicious!  But who knew there were so many things you could do with Lucky Charms cereal?  Aside from the obvious, dumping it in a bowl and dousing it with milk.

If you’ve been on the fence about picking up some of our $.75/1 General Mills Cereal coupons, hesitate no more.  Sure, it’s a great deal to get $.75 off a box of cereal or $1.50 if your store doubles.  But maybe you’re thinking you don’t need 10 or 15 boxes of cereal right now.

Let me assure you – Yes.  Yes you do!

St. Patrick’s Day is just around the corner and we’re already thinking about Irish-themed parties.  What’s more Irish than Lucky Charms Cereal?  (If you said, ‘Green beer’, we agree, but this is a family website so let’s keep that to ourselves.)

Lucky Charms Trivia

Did you know that the marshmallows in Lucky Charms are meant to represent Lucky the Leprechaun’s magical charms?

  1. Hearts – power to bring things to life
  2. Shooting Stars – power to fly
  3. Horseshoes – power to speed things up
  4. Clovers – luck, but you will never know what kind of luck you’ll get
  5. Blue Moons – power of invisibility
  6. Rainbows – instantaneous travel from place to place
  7. Balloons – power to make things float
  8. Hourglass – power to control time

And here’s another interesting bit of trivia:  The creator of Lucky Charms  came up with the idea after a visit to the grocery store in which he decided to mix Cheerios with bits of Brach’s Circus Peanuts!

Another Inspiring Pinterest Board!

In honor of this festive holiday we scoured Pinterest to find some ideas for things you could do with Lucky Charms cereal.  We found 49 without even breaking a sweat, so we put together a board just for you.

Get the $.75/1 General Mills coupons HERE and go get ye some Lucky Charms!



Get Free Pepsi and Free Doritos with This Publix Coupon!

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You can get free Pepsi and free Doritos when you buy 2 Pepsi-Cola 12 packs at Publix.  This is another one of those deals that makes me want to pack my bags and move to Florida.  I’d get one of those tiny houses and park it right in a Publix parking lot!

This Deal is Crazy!

Free Pepsi and Free Doritos Publix Deal

Publix has assorted Pepsi products on sale at Buy Two (2) 12-packs Get ONE (1) Free.

When you use this coupon you will also get another free 12-pack.  Plus, you get a free bag of Doritos!  That’s a total of FOUR 12-packs and a bag of chips for about $4!

Here’s the coupon.  Now get thee to Publix!


Buy Sunday Newspaper Coupons Instead of Sunday Newspapers!

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Sunday Newspaper CouponsHow many Sunday papers do you buy every week?  If the answer is more than “one” you’re probably wasting money.  You could be getting all the Sunday newspaper coupons you want at a fraction of the cost!

How many Sunday papers do you buy?

We know a few couponers who actually buy 20 Sunday papers a week.  At $3.00 per paper that’s $60 they’re spending every week just to get the coupons.

Chances are those same couponers only use a small fraction of the coupons in those inserts.  Let’s face it, this time of year there’s at least five or six cold medicine coupons in every issue.  How many bottles of cold medicine are you really going to buy?  When you pay for 20 newspapers at a time, every coupon you don’t use greatly decreases the value of the coupons you do use.  Some weeks it’s possible you’ll spend more money on newspapers than you save using the few coupons you find.

Buy Sunday Newspaper Coupons Instead of Sunday Newspapers

How many Sunday papers should you buy?

At most you should only buy one Sunday paper, and that’s not even a couponing necessity.  Your favorite coupon blogger probably publishes a list of upcoming coupons somewhere on his or her blog a few days before the inserts are available.  And that’s not a necessity either, because …

You can find all the Sunday newspaper coupons you want at The Happy Couponer Marketplace!

Browse our clipped coupons and you’ll find all of the same coupons you see in your own Sunday paper.  You’ll also find all of those hard-to-find, high-value regional coupons that are not in your own Sunday paper.

Now you can buy bulk quantities of only the coupons you really want at a fraction of the price you were paying for all those Sunday papers.  They’ll be clipped, organized, and shipped directly to your door.  In some cases you may even have them before your Sunday paper arrives!


Your Best Source for P&G Coupons

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P&G coupons at The Happy Couponer MarketplaceEvery month we cross our fingers only to be disappointed when the P&G coupons are missing from our Sunday newspaper – again.  Apparently, we live in one of the marketing areas that P&G deems ‘unworthy’.  That, combined with the fact that our local newspaper orders too few inserts every week, means we rarely see the P&G insert.  If you’re on the ‘unworthy’ list too, read on and we’ll tell you where to find them.

Where to find those elusive P&G coupons

Print them at the P&G website – If you have the paper and ink to spare, then you can print P&G coupons at their website.  Unfortunately, you’re limited to one print per coupon.

Print them at Coupons.com – You can also print a limited number of P&G coupons at Coupons.com.  You’ll only see the coupons that are available for your marketing region.  If you change your zip code then you might be able to find those elusive regionals you’re looking for.

Drive across town – We live in a large city with several zip codes.  Twenty miles away, on the other side of town, the P&G insert is included in the Sunday paper.  If you’re up for a Sunday drive then check the newspapers in surrounding cities to see if they’re on the ‘Worthy’ list.

Buy P&G coupons online at The Happy Couponer Marketplace

The best place to get your P&G coupons is The Happy Couponer Marketplace. Browse our site and you’ll find the largest selection of manufacturers’ grocery coupons on the Internet.  Buy clipped coupons or whole inserts and have them shipped directly to your home.  Shipping is always free and you’ll find no hidden fees at checkout.

Browse our large selection of P&G clipped coupons

Don’t Bother Contacting P&G

Don’t bother trying to contact P&G.  Maybe there aren’t enough couponers in your area to warrant printing all those coupons.  Maybe their products are already popular in your area and they’d rather drive sales in a new region.  For whatever reason, they have decided that they don’t want their coupons to be circulated in your marketing area and nothing will change their mind.

Upcycle Your Tide PODS Containers – 42 Ideas to get you started

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tide pods containersIf you think about all the Tide PODS containers you’ve thrown away over the past year, and then multiply it by half the households in your neighborhood, it’s kinda scary.  How long does it take those things to deteriorate at the landfill?  Sure, the detergent inside those little pods is environmentally friendly, but what are we doing to the environment with all those discarded containers?

Every month when the new P & G insert comes out the first coupon that sells out is the $2 or $3 Tide PODS coupon.  We know you’ve got at least a few of these containers gathering dust in the basement.  Heck, you’ve probably already tossed more than you can even count!

So, we thought we’d give you a few ideas for putting those containers to good use.  From storage containers for small toys to Halloween decorations and Valentine’s Day card boxes, these will help keep some of those things out of the landfill and help you get a little more organized in the process.

What’s that you say?  You want some of those Tide coupons, too?  Browse the coupons in our Laundry Detergent Coupons category.  New Tide coupons usually pop up every couple of weeks.

42 Ways to Upcycle Your Tide PODS Containers