Contact and Customer Support

We love our customers

Got a Question?  We’re happy to help!

When you use the Contact Form at the right you’ll be reaching out directly to Donna Anderson, a real live person and one of the owners of THCM.  She takes your questions and concerns very seriously and will do her utmost to ensure you’re a satisfied, happy couponer.

Hours of Operation

The sellers you see at THCM all clip and ship ’round the clock to make sure they meet our Same-Day shipping policy.

Your emails are answered in the order they are received  Mon – Fri 8 am – 2 pm EST, Sat / Sun 8 am – 10 am EST.  Phone calls are answered when time permits.  The best way to get a fast answer is to use the contact form at the right.  Please remember to include all necessary information to help us help you.

Product Questions

We’re happy to answer your questions about any of the products you see on our site.  Tell us which coupon or insert you’re asking about and we’ll get right on it. 

Delivery Questions

We’re also happy to answer any delivery questions you have about your order.  We process hundreds of orders every week so please be sure to provide your order number when you contact us.  

We’ve probably already answered your questions about delivery times here on our FAQ page and on our Terms page which you were shown when you placed your order.

Order Error Questions

Get the wrong coupons?  Missing a few?  Again, we’re happy to help.  Please provide your order number and as much detail as possible and we’ll do whatever we can to solve the problem.

Want to cancel an order?

We do not accept cancellations.  We’re sorry but an order placed is an order shipped.  In order to meet our Same-day Shipping guarantee the THCM sellers must clip and ship most orders as soon as they come in.  If we waited to see if anyone wanted to cancel we’d never get your orders out on time.  

About The Happy Couponer Marketplace

THCM is owned and operated by Donna Anderson and Jessica Crowe.  We’re located at P.O. Box 44386, in Columbus, Ohio, zip code 43204.  Our phone number is 614-321-3633.

THCM does not stock, clip, or ship coupons or coupon inserts from this location.  All coupons and inserts are handled by the vendors you see on the site.  Each vendor has his own source for inserts which all become available at different times throughout the week.  Each vendor is responsible for setting his own lot sizes and selling prices, for accurately clipping each of his own orders, and for fast shipping from his own location.