Frequently Asked Shipping and Delivery Questions

These are just some frequently asked questions about shipping and delivery times.  For a more detailed explanation, please read our Terms page.

Is shipping really free?

Yes, it is. We provide free shipping via USPS First Class Mail on all orders.

How soon will my order ship?

If you place your order before 1 PM EST Monday – Friday or 11 AM EST on Saturday it ships out that same day. If we receive your order after those cut-off times it ships out the next day, excluding Sundays and USPS Holiday.

Why does my order still say “In Processing”?

Please do NOT assume we didn’t ship your order just because it still says “In Processing”.  Changing your order status from “In Processing” to “Shipped” is a manual function, it doesn’t happen as soon as the seller drops your envelope at the Post Office.  All orders are processed and shipped in accordance with our Same Day shipping policy.  If we are extremely busy your order status may not be changed until the following business day.  After all, it’s much more important to YOU that we ship your order 🙂

I never received an Order Confirmation email.

Please do NOT assume we didn’t ship your order just because you didn’t receive an Order Confirmation email.  Customers put the wrong email addresses on their orders all the time.  Order Confirmation emails are generated automatically and go to the email address you provide.  Our system does not recognize incorrect email addresses.  Email service providers also frequently change their filters to thwart spammers.  Email that once came into your inbox may now go to your spam folder or may not be delivered at all.

Can I cancel my order?

No, you can not cancel your order.  Our customers rely on us to uphold our Same-day Shipping Guarantee which means we have to clip and ship orders as soon as they hit the printer.  If we waited around to see if someone wanted to change their mind we’d never get anything shipped.

How do I contact the Seller?

Use our Contact Form for any questions or concerns and we’ll get you an answer as quickly as possible.  One of the services we provide for our customers is the guarantee that someone will be here to answer your questions.  Because our sellers are busy clipping and shipping, and because many of them have other commitments outside their clipping services, all questions and concerns come through The Happy Couponer Marketplace so we can ensure they get answered for you.

How long will it take for my coupons to arrive?

We have absolutely no way of answering this question. Our best guess is 5 to 7 business days, but this is only an estimate, not a guarantee. We have no control over your order once we turn it over to the USPS.

I didn’t receive a shipping confirmation email.  Did my coupons ship?

Please do NOT assume your order didn’t ship just because you didn’t get a Shipping Confirmation email.  That email from the seller that confirms he shipped your order may have gone into your Spam folder.  It may also have been dropped by your email provider.  Email providers change their filters all the time without your knowledge.

The Shipping Confirmation email you normally receive does not go out to you automatically as soon as the seller sticks a stamp on the envelope.  These emails are manually generated by the seller, which means he has to go back to his computer to send them to you.  When the seller has a lot of orders to clip and ship his first priority is to get those orders in the mail ASAP.

Can I pay extra and get Priority Shipping?

Arrangements can be made for Priority Shipping.  Contact us with this contact form and we’ll see what we can do.

Do you guarantee delivery in 4 days, 5 days, 8 days…?

The ONLY thing we guarantee is Same Day Shipping for all orders placed by 1 pm EST Monday-Friday and 11 am EST on Saturday. The USPS promises delivery in 3-5 business days but we do not guarantee delivery times.  Our best estimated delivery is 3 – 10 business days, but even this is just an estimate. 

Please note: Because we provide free shipping we ship via First Class Mail and have no way to trace your order. We have no control over your order once it leaves our table and enters the USPS system.  We do not make any delivery guarantees, nor will we issue refunds if the USPS doesn’t deliver as fast as you want them to.

It doesn’t matter where you live. It doesn’t matter how fast your last order arrived or how fast your orders arrive from other clipping services. It doesn’t matter when your sale is over or that you’ve already pre-ordered the product and you have to pay for it whether you have the coupons or not. We Can Not AND Will Not Guarantee Delivery Times.

Please keep this in mind when ordering coupons that might expire before you receive them or when ordering coupons to meet a sale deadline.

Important: We ship to the address you provide – exactly as you enter it. Please be sure to include all necessary information when you enter your shipping address.  If the Post Office alerts us that your order is undeliverable, for any reason, we have no further obligation.

My coupons didn’t get here in time for the sale. Can I have a refund?

In most cases we do not issue refunds if your coupons don’t arrive before the sale ends. Again, we have no control over how fast or how accurately the Post Office handles your mail.

It’s been XXX days! Where are my coupons?!

Sometimes followed by…

It never takes this long to get my coupons from that other clipping service!

It only took 2 days the last time I ordered from you!

I’ve never had to wait more than 2 days – You guys SUCK!

Because our free shipping is via First Class Mail there is no tracking available from the Post Office. And even when you pay extra for tracking the USPS.com website is not updated regularly or accurately, and the Post Office only guarantees they’ll refund your shipping fee if it’s not delivered on time. They do not guarantee the cost of the merchandise enclosed.

Because mail carriers are human, it’s possible your coupons are still sitting in the truck or they may have been accidentally delivered to a neighbor. Contrary to popular opinion, mail carriers are not required to deliver every piece of mail as soon as it hits their mail bag. They’re only required to deliver those pieces of mail deemed ‘Important’ – and the definition of ‘Important’ is left up to the carrier. I’m sure you can understand how that definition fluctuates when there’s 2 feet of snow on the ground and the temperature is below zero.

And we’re sure you’ve accidentally received at least a few pieces of mail addressed to someone else. What did you do with it? Did you hand-deliver it yourself? Did you turn it back to the Post Office? Of maybe you just dumped it in the trash!

Because your husband or children often handle the mail, it’s also possible your order was set aside, dropped behind the bookcase, tossed out with the junk mail, or any one of a thousand different scenarios.

And if you really want to know where your order is, have a look at what’s going on with the USPS:

From PostalNews.com: APWU: Dimondstein Statement on Lower USPS Service Standards This Week (1/5/2015)

From World Socialist Website: US Post Office to Close 82 Mail Processing Centers (1/5/2015)

From APWU (American Postal Workers Union): Service Cuts Disrupt Workers’ Lives (1/13/2015)

So you see, just because you don’t have your order that doesn’t mean we didn’t ship it. Any number of things could have happened to your coupons after they left our clipping tables.

These are just some frequently asked questions about shipping and delivery times.  For a more detailed explanation, please read our Terms page.

 

Email Contact Form

Your Name (required)

Your Email (required)

Subject

Your Message


The Happy Couponer Marketplace

P. O. Box 44386

Columbus, Ohio 43204

(614) 321-3633