Frequently Asked Shipping and Delivery Questions

These are just some frequently asked questions about shipping and delivery times.  For a more detailed explanation, please read our Terms page.

Is shipping really free?

Yes, it is. We provide free shipping via USPS First Class Mail on all orders.

 

How soon will my order ship?

If you place your order before 1 PM EST Monday – Friday or 11 AM EST on Saturday it ships out that same day. If we receive your order after those cut-off times it ships out the next day, excluding Sundays and USPS Holiday.

How long will it take for my coupons to arrive?

We have absolutely no way of answering this question. Our best guess is 5 to 7 business days, but this is only an estimate, not a guarantee. We have no control over your order once we turn it over to the USPS.

My coupons didn’t get here in time for the sale. Can I have a refund?

In most cases we do not issue refunds if your coupons don’t arrive before the sale ends. Again, we have no control over how fast or how accurately the Post Office handles your mail.

It’s been XXX days! Where are my coupons?!

Sometimes followed by…

It never takes this long to get my coupons from that other clipping service!

It only took 2 days the last time I ordered from you!

I’ve never had to wait more than 2 days – You guys SUCK!

Because our free shipping is via First Class Mail there is no tracking available from the Post Office. And even when you pay extra for tracking the USPS.com website is not updated regularly or accurately, and the Post Office only guarantees they’ll refund your shipping fee if it’s not delivered on time. They do not guarantee the cost of the merchandise enclosed.

Because mail carriers are human, it’s possible your coupons are still sitting in the truck or they may have been accidentally delivered to a neighbor. Contrary to popular opinion, mail carriers are not required to deliver every piece of mail as soon as it hits their mail bag. They’re only required to deliver those pieces of mail deemed ‘Important’ – and the definition of ‘Important’ is left up to the carrier. I’m sure you can understand how that definition fluctuates when there’s 2 feet of snow on the ground and the temperature is below zero.

And we’re sure you’ve accidentally received at least a few pieces of mail addressed to someone else. What did you do with it? Did you hand-deliver it yourself? Did you turn it back to the Post Office? Of maybe you just dumped it in the trash!

Because your husband or children often handle the mail, it’s also possible your order was set aside, dropped behind the bookcase, tossed out with the junk mail, or any one of a thousand different scenarios.

And if you really want to know where your order is, have a look at what’s going on with the USPS:

From PostalNews.com: APWU: Dimondstein Statement on Lower USPS Service Standards This Week (1/5/2015)

From World Socialist Website: US Post Office to Close 82 Mail Processing Centers (1/5/2015)

From APWU (American Postal Workers Union): Service Cuts Disrupt Workers’ Lives (1/13/2015)

So you see, just because you don’t have your order that doesn’t mean we didn’t ship it. Any number of things could have happened to your coupons after they left our clipping tables.

These are just some frequently asked questions about shipping and delivery times.  For a more detailed explanation, please read our Terms page.

 

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The Happy Couponer Marketplace

691 Butler Ave.

Columbus, Ohio 43223

(614) 826-2346