Vendor Terms and Conditions

You are responsible for reviewing and understanding our rules for sellers. Knowing our policies before you list an item can lead to smoother, more successful transactions, and it can help you avoid breaking rules by mistake.

THCM is a friendly, fun place to sell coupons. We’re very easy to deal with and we’re very flexible. If you have an idea and you’re not sure it will fly, contact us first and we’ll see what we can work out.

On the other side of the coin, we’re also fiercely protective of our customers, our sellers, and The Happy Couponer Marketplace as a whole. We will not issue warning after warning after warning. These are our Terms & Conditions. We strongly urge you to read them now.

Important!!

If we contact you via email regarding a question or problem with an order, we expect a response within 4 hours.  If we have to send more than 2 emails to get your attention we may come to the conclusion that you are not monitoring your shop.  If you are not monitoring your shop then you are probably also not shipping your orders.  Therefore, if, after 2 attempts, you still haven’t responded to our email, your shop will be put in draft mode so it’s not visible to customers and any pending fees you are owed will be forfeited until and unless the matter is resolved.

What you can list for sale

Only the following coupons and coupon-related items may be listed for individual sale under the various Couponing categories:

  • Original manufacturer coupons, individually or in packages
  • Whole, unclipped Smartsource, Redplum and P&G coupon inserts, individually or in packages
  • Original Peelie, Blinkie and Tearpad coupons
  • Original Restaurant coupons, individually or in packages
  • Original individual store coupons, individually or in packages
  • Coupon binders, wallets, systems and other coupon-related accessories
  • How-To books – physical books only, no digital downloads

What you can not list

  • Copied, printed or counterfeit coupons
  • Links to Printable coupons
  • Any digital downloads
  • Listings that don’t offer anything for sale or those that offer intangible items aren’t allowed. A listing also shouldn’t include personal opinions, political views, or offensive comment.
  • Listings that sell an opportunity to win an item or prize either by chance or in connection with a skill contest.
  • Presale listings
  • Anything involving guns and firearms, pornography and adult entertainment, live animals, prescription drugs, beer, wine and alchohol, toxic/hazardous chemicals, drugs and drug paraphernalia, lottery tickets, human body parts, fireworks, Government documents, IDS, and licenses.

Pricing Your Products

Vendors may set their own prices and package configurations.  When pricing your products, please keep in mind that our system does not add in shipping costs.  All shipping is at the seller’s expense.

It’s also important to remember that many of our customers are looking for coupon vendors close to home, coupon vendors with hard-to-find coupons and reliable vendors who provide stellar service.  It’s not always necessary to have the lowest price in the marketplace.

Read “Your Vendor Dashboard and Setting Up Your Shop” for rules and help getting started.

Read “How to Submit Your Products” for rules and help setting up your products.

Unlimited Listings

Sellers may have an unlimited number of listings.  Sellers are responsible for the information contained in their listings, including coupon limitations, values and expiration dates.  Listings must be removed from the site at least 5 days before expiration.

Selling Fees and Taxes

  • Each seller is responsible for his/her own local, state, and federal taxes and any necessary licensing fees.
  • Each Seller is responsible for his/her own Paypal fees related to weekly sales transfers.
  • Each Seller is responsible for his/her own shipping and handling fees and supplies.
  • All applicable local, state and federal taxes and any necessary licensing fees are the responsibility of the individual shop owner.
  • If we close your shop because you’ve ignored our rules we will not refund any fees.  If we close your shop because of extreme customer complaints, we may also keep any or all pending commissions and/or file a chargeback against your Paypal account.

Beginning at 12:01 am EST on Thursday, February 9, 2017 the following selling fees will apply:

$.42 for each increment of $7.00 (no change here)

For example:

  • Lots priced at $0.00 to $6.99 will be charged a selling fee of $.42 per lot – $.42 x 1
  • Lots priced at $7.00 to $13.99 will be charged a selling fee of $.84 per lot – $.42 x 2
  • Lots priced $14.00 to $20.99 will be charged a selling fee of $1.26 per lot – $.42 x3
  • Lots priced $21.00 to $27.99 will be charged a selling fee of $1.68 per lot – $.42 x 4
  • Lots priced at $28.00 to $34.99 will be charged a selling fee of $2.10 per lot – $.42 x 5
  • Lots priced at $35.00 to $41.99 will be charged a selling fee of $2.52 per lot – $.42 x 6
  • Lots priced at $42.00 to $48.99 will be charged a selling fee of $2.94 per lot – $.42 x 7
  • And so on.

In addition, we will be implementing the following weekly shop fees beginning at 12:01 am EST on Thursday, February 9, 2017:

  • For weekly commissions totaling $0.00 – $150.00 the shop fee will be $10.00
  • For weekly commissions totaling $151.00 – $300.00 the shop fee will be $15.00
  • For weekly commissions totaling $301.00 – $500.00 the shop fee will be $25.00
  • For weekly commissions totaling $501.00 – $750.00 the shop fee will be $35.00
  • For weekly commissions totaling $751.00 – $1,000.00 the shop fee will be $45.00
  • For weekly commission totaling $1,000.00 or more the shop fee will be $55.00

We will begin deducting shop fees on the Thursday, February 9, 2017 Paypal transfer that will cover orders that come in after 12:00 am EST on Thursday, February 2, 2017 through 11:59 pm EST on Wednesday, February 8, 2017.

These shop fees will be deducted from your Paypal transfer each week before it is processed.

Vendors who accrue commissions of less than $10.00 in any given week will be given two weeks to increase their sales above the $10-mark. If, after two weeks, you still don’t make more than $10.00 per week in sales, your accrued commissions will be forfeited and your shop will be closed.  Vendors who want to continue selling with us may apply to be reinstated but will be subject to selling fees every week.  It is our belief that if you are continually running a negative or nearly-negative balance after shop fees you are not making enough money to cover postage for shipping your orders.  And if you’re not shipping your orders then you’re not taking care of our customers.

New vendors will be given two weeks to establish their shop before shop fees become applicable.

Paypal transfers will be processed before 12:00 pm EST (noon) every Thursday, unless there’s a holiday. Holiday transfers generally take place a day or two earlier so vendors have their money in case they need it for holiday shopping.

All Paypal transfers are processed as payment for goods and services, and the vendor pays the Paypal fee.

Links Policy

  • No outbound links allowed.
  • Each of your listings has a space where you can provide all necessary information about the item.
  • Each of your listings will automatically include a link back to your Storefront where you can include pertinent information such as you shipping location or any special services you might offer.

You may NOT use any promotional methods to lead customers away from The Happy Couponer Marketplace and to any other coupon clipping service.  Any vendor caught doing so will immediately have their shop deleted and all fees owed will be retained by The Happy Couponer Marketplace.

Customer Service Policy

  • Sellers are responsible for complaints related to their specific shop only. Customer complaints that come directly to THCM will be directed or forwarded to the individual Seller. You will have 24 hours to address complaints.
  • If you have not satisfied the customer within 24 hours THCM will automatically step in and take care of it, your shop may be suspended or closed, and if necessary a claim will be issued against your Paypal account for any fees or refunds required to satisfy the customer.
  • If, for any reason, your shop is suspended or closed, you forfeit any and all fees and any and all transactions that haven’t been transferred.

Shipping Policy

  • All vendors are required to comply with our THCM guarantee that all orders placed by 1 pm EST Monday – Friday, and 11 am EST Saturday will ship that same day via USPS First Class Mail.  We do not ship on Sundays.
  • THCM also guarantees free shipping on all orders, no matter how large or small and our system is not set up to add shipping fees to orders. Please remember this when setting your prices.
  • Seller must use Order Comments to send tracking number to Buyer.
  • Seller is responsible for all shipping and packing costs.
  • Seller is responsible for insuring package, if necessary.

Payment Policy

  • You must have a Paypal account attached to your Shop.
  • All customer payments are made directly to THCM via Paypal only and then transferred to the seller’s Paypal account, minus $.42 per item sold and minus shop fees, once a week.
  • You will automatically receive an email notification every time someone orders from your shop and completes the payment process.
  • Sellers’ orders and commissions are instantly visible on the Vendor Dashboard Orders Report
  • Once the payment process is complete, your payment is transferred to your Paypal account.  This transfer is a manual process, therefore we have instituted the following pay schedule:
    • Paypal transfers are made once a week, every Thursday, generally by 12:01 pm (noon) EST.   Unshipped orders, unresolved issues and customer charge backs against THCM will be passed on to the responsible Seller’s Paypal account via a deduction from the next week’s fee transfer. If the vendor has no pending fees for us to transfer we will not hesitate to place a hold on your Paypal account to cover customer refunds.
  • IMPORTANT:  This is YOUR money.  We always transfer fees every Thursday like clockwork.  On occasion you may need your money in the middle of the week.  If we’re awake and online – which we usually are – we’re happy to transfer your money to you any time you want it 🙂  This service is provided for emergencies only.
  • Shops with no activity will be automatically deleted after 30 days and no refunds will be issued.

Policy Changes

We reserve the right to change any or all of our Terms and Conditions at any time.

 

Listing Policy

While your focus is on selling your own coupons, our focus here at THCM is on providing the best coupon-buying platform for our customers. In the end our goals are the same: You want to sell more coupons and we want you to sell more coupons. But to achieve that goal for both of us our focus must be on making it as easy as possible for customers to feel comfortable shopping our site.

Titles for clipped coupons

  • MUST start with a dollar sign ($) – Example $1/1
  • MUST include a decimal point if applicable – Example $.75/1 or $1.50/1
  • The dollar sign and coupon value MUST be followed by the name of the product – Example $1.50/1 BIC Disposable Razors
  • Next, the expiration date – Example (00/00/00)
  • And finally, your lot size – Example Lot of 12

Character count: Titles may include up to 51 characters, including spaces.

Spacing: I’m one of those oldsters who actually had to take typing in high school but not everyone is a typist. Please check your listing titles to make sure you’re using spaces between dates and words so everythingdoesn’trunoninonelongsentence.

Coupon Description: Where to put all the rest of that information? In the “Product Description” box! That’s where it’s supposed to go and that’s where it appears best for the customer.

 

Titles for whole inserts

  • MUST start with the words “Whole Inserts”

Character count: Titles may include up to 51 characters, including spaces.

Spacing: I’m one of those oldsters who actually had to take typing in high school but not everyone is a typist. Please check your listing titles to make sure you’re using spaces between dates and words so everythingdoesn’trunoninonelongsentence.

No More Special Characters

No title can include special characters other than a decimal point, dollar sign, an apostrophe if necessary and a slash mark used to express the coupon value. No asterisks (*), no extended periods (…..), no dashes (-) and no parenthesis other than those used in the expiration date.

Listing titles that do not meet these guidelines will be put into Draft until they’re corrected.

Images

When you enter an image on one of your listings that same image is used in several different locations on the site and each location shows your image at a different size.

Your image will look best in all locations if it is exactly 500 pixels high by 500 pixles wide and if it has a white background.

Using images that are smaller than 500 x 500, either on one side or both, may cause your image to appear stretched and blurry in some of the larger locations.

Using images that are larger than 500 x 500, either on one side or both, causes a drain on the load time for customer because our system has to work to resize your images before it can show them to the customer. Therefore, images larger than 500 x 500, either on one side or both and even if it’s only by 1 single pixel, will be deleted from the site and replaced with our placeholder image.

You may use pictures of the actual coupon or you may use pictures of the product, or you may use a placeholder image such as the logo for your shop. If you don’t want to worry about images at all, please download this placeholder image now and upload it to your shop’s media library. Then just use it on all your listings.

Warning: Any vendor who violates any of our policies may have his or her shop deleted without warning and all sales accrued will be forfeited, regardless of the amount.  We may also file a Paypal complaint against you to recoup losses due to customer refund requests that come in after you’re gone.  This website is owned by private individuals, not a huge corporation.  Our rules are our rules.  Please follow them.

 

Last update: 3/17/2017

Contact The Happy Couponer Marketplace

Most questions can be answered by visiting our FAQ Page.  Please remember to provide your order number and any information necessary to help us help you.  






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