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Walmart Georgesville Rd. Columbus, Ohio: Cashier is an idiot, Chuck is a douche, but Nick, the Store Manager, Rocks!

Last night, Jessica and I went into the Walmart store on Georgesville Road in Columbus, Ohio. We wanted to test the Money-Maker potential of the $2.50 off coupon for Rachael Ray’s Nutrish Food for Dogs. As you can probably tell by the title, we didn’t have one of those Smiley-Face Walmart experiences they always show in the commercials.

There’s a reason you don’t see us promoting Walmart here at Actually, there are several, but our shopping experience last night is enough for now. We’ll talk about politics some other time, some other place, when we’ve all got a beer in our hand.

Here’s what happened…  We found the Rachael Ray’s Nutrish Food for Dogs and they had a whopping 20 tubs on the shelf. However, they were marked $1.88 each. Since the coupon says, “Any size, any variety” we knew we had a Money-Maker on our hands. We headed to the checkout with just 20 tubs of dog food and 20 coupons. We didn’t want to purchase anything else because we were out to test:

  • Walmart’s coupon policy, which clearly states: There is no limit on the number of coupons per transaction, and If coupon value exceeds the price of the item, the excess may be given to the customer as cash or applied toward the basket purchase.
  • The level of intelligence of Walmart cashiers
  • Whether or not Walmart management would honor their official coupon policy which is posted on their corporate website for all the world to see. 

Right away the cashier had problems ringing up our order.

She first told Jessica she owed something like 27 cents and Jessica said – “I shouldn’t owe you anything. You should owe ME money.”

When the cashier still couldn’t understand what was going on, she called over her manager, Chuck “The Douche” and here’s where it gets interesting…

Cashier: Every time I scan these last few coupons it makes the tax go higher.

Chuck: Scan them again…

Cashier: See? The tax keeps going up.

Chuck: No. That’s what we owe her.

Cashier: Really?!  (Now she’s pissed because SHE’S never been able to walk out of Walmart – or any other store – with free product, so there’s no way she’s going to let us do it.)

Chuck: Yes. But wait a minute. First you need to read the coupon… Chuck, pretending he knows how to read while trying to come up with some way to deny our transaction because there’s no way he’s going to let us walk out of Walmart with cash in our hand…

Chuck: Oh, yeah. See? It says only one coupon per purchase.

Me: Yeah. We have 20 purchases and we’re giving you 20 coupons.

Chuck: No, it means 1 coupon per purchase. You can only use one coupon.

Me: No. We’re purchasing 20 items and we can use 1 coupon per purchase. Apparently you haven’t read your own corporate coupon policy.

Cashier, trying to sound like she actually knows her butt from a hole in the ground: It means you can only use one coupon per transaction.

Me: If it meant we could only use one coupon per transaction, it would say “One Coupon Per Transaction, Nitwit! It says, ‘One Coupon Per Purchase!”

Dumbass cashier again: Well, that’s not what it means.

Chuck “The Douche”: Sorry. “One coupon per purchase” means you can only use one coupon per transaction.”

Me: Give me back my coupons, stick your dog food where the sun don’t shine, and watch for your name at tomorrow!

Chuck “The Douche”:  OK!  (sigh of relief because he thinks he’s just saved Walmart a boatload of money and now he’s going to get a raise!  Ha!)

Now, hold on a sec, because there’s more… 

Here at we like to give folks a second chance.

So…  We waited until this afternoon (Saturday, September 14) and placed a phone call to Nick Pagliaro, the manager of the Georgesville Rd. Walmart store. And here’s what Nick had to say…

Chuck was absolutely WRONG and I’ll address that immediately. You bring in all the coupons you want and we’ll honor them.

Me: Even if it means you owe me money?

Nick: Absolutely! It sounds like you’ve done your research. (paraphrasing here because I can’t write as fast as Nick can talk…) As long as there are no limitations on your coupons and you’re meeting all the requirements, then yes, we will either give you cash or apply the overage to your other purchases.

Me: Well, thank you Nick. You just restored my faith in humanity. (I didn’t really say that, but it sounds good, doesn’t it?)  Actually, Jessica and I were just in your store to test your employees on their knowledge of Walmart’s coupon policy.

Nick: As a matter of fact, The Savvy Shopper is holding a coupon seminar in our store on October 11 to teach shoppers how to save money with coupons at Walmart. You and Jessica should come!

Me: Thanks, Nick! Will Chuck be there, too? ‘Cuz it sounds like he needs it more than we do!

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