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You (the Vendor) are responsible for reviewing and understanding our rules for sellers. Knowing our policies before you list an item can lead to smoother, more successful transactions, and it can help you avoid breaking rules by mistake.
THCM is a friendly, fun place to sell coupons. We’re very easy to deal with and we’re very flexible. If you have an idea and you’re not sure it will fly, contact us first and we’ll see what we can work out.
On the other side of the coin, we’re also fiercely protective of our customers, our sellers, and The Happy Couponer Marketplace as a whole. We will not issue warning after warning after warning. These are our Terms & Conditions. We strongly urge you to read them now.
If we contact you via email regarding a question or problem with an order, we expect a response within 24 hours. If we have to send more than 2 emails to get your attention we may come to the conclusion that you are not monitoring your shop. If you are not monitoring your shop then you are probably also not shipping your orders.
Therefore, if, after 2 attempts, you still haven’t responded to our email, your shop will be put in draft mode so it’s not visible to customers and any pending fees you are owed will be forfeited until and unless the matter is resolved.
Vendors may set their own prices and package configurations. When pricing your products, please keep in mind that our system does not add in shipping costs. All shipping is at the seller’s expense.
While there are no listing fees at THCM, there is a selling fee for each item sold. This fee is based on the selling price of each item. Selling fees are further explained below.
Sellers may have an unlimited number of listings. Sellers are responsible for the information contained in their listings, including coupon limitations, values and expiration dates.
You may NOT use any promotional methods to lead customers away from The Happy Couponer Marketplace and to any other coupon clipping service. Any vendor caught doing so will immediately have their shop deleted and all fees owed will be retained by The Happy Couponer Marketplace.
Sellers are responsible for complaints related to their specific shop only.
Customer complaints that come directly to THCM will be directed or forwarded to the individual Seller. You will have 24 hours to address complaints.
If you have not satisfied the customer within 24 hours THCM will automatically step in and take care of it, your shop may be suspended or closed, and if necessary a claim will be issued against your Paypal account for any fees or refunds required to satisfy the customer.
If, for any reason, your shop is suspended or closed, you forfeit any and all fees and any and all transactions that haven’t been transferred.
While your focus is on selling your own coupons, our focus here at THCM is on providing the best coupon-buying platform for our customers. In the end our goals are the same: You want to sell more coupons and we want you to sell more coupons.
But to achieve that goal for both of us our focus must be on making it as easy as possible for customers to feel comfortable shopping our site and for them to find what they are looking for. With that goal in mind, please follow these guidelines when listing your items on the site.
Character count: Titles may include up to 51 characters, including spaces.
Spacing: Please check your listing titles to make sure you’re using spaces between dates and words so everythingdoesn’trunoninonelongsentence.
Coupon Description: Where to put all the rest of that information? In the “Product Description” box! That’s where it’s supposed to go and that’s where it appears best for the customer.
Character count: Titles may include up to 51 characters, including spaces.
Spacing: Please check your listing titles to make sure you’re using spaces between dates and words so everythingdoesn’trunoninonelongsentence.
There are only two special characters permitted in listing titles. You may only use – or ( )
Do not use periods or asterisks, hearts or stars or exclamation points or any other characters you think might help your listing stand out from the rest. At best, they mess up the appearance on the site. At worst, they affect how your listings – and our site – appear in Google search results.
When you enter an image on one of your listings that same image is used in several different locations on the site and each location shows your image at a different size.
Your image will look best in all locations if it is exactly 500 pixels high by 500 pixles wide and if it has a white background.
Using images that are smaller than 500 x 500, either on one side or both, may cause your image to appear stretched and blurry in some of the larger locations.
Any vendor who violates any of our policies may have his or her shop deleted without warning and all sales accrued will be forfeited, regardless of the amount. We may also file a Paypal complaint against you to recoup losses due to customer refund requests that come in after you’re gone.
We reserve the right to change any or all of our Vendor Terms & Conditions at any time.
Last updated: Sept. 1, 2020
Each seller is responsible for his/her own local, state, and federal taxes and any necessary licensing fees.
THCM does not collect sales tax on products sold.
Each Seller is responsible for his/her own Paypal fees related to weekly payouts.
Payouts are further explained below.
THCM does not collect a shipping fee from the customer. Each Seller is responsible for his/her own shipping and handling fees and supplies.
If we close your shop because you’ve ignored our rules we will not refund any fees. If we close your shop because of extreme customer complaints, we may also keep any or all pending commissions and/or file a chargeback against your Paypal account.
Customer refunds are the responsibility of the Vendor who sold the item in question. If the Vendor has already received commission for that item then the refund will be deducted from their next Paypal transfer.
If the Vendor has not yet been paid for the item:
The refund amount will be deducted from the Commissions Due on the Vendor Dashboard IF that was the only item on the order or if the total order was refunded and the Vendor was the only Vendor on the order.
The refund amount will not be reflected on the Vendor Dashboard if there was more than one item on the order or if there was more than one Vendor on the order. In that event, the refund will be manually deducted from the Vendor’s next payout.
If there is not enough Commission Due in the Vendor’s next payout a Paypal invoice or claim may be filed against the Vendor to reclaim the funds.
Paypal transfers will be processed before 12:00 pm EST (noon) every Wednesday, unless there’s a holiday. Holiday transfers generally take place a day or two earlier so vendors have their money in case they need it for holiday shopping.
All Paypal transfers are processed as payment for goods and services, and the vendor pays the Paypal fee.
We’ll let you know when the new inserts and coupons arrive so you can get here first and grab ’em before they’re gone!
